Job Summary
Based in Lancaster, PA, Clark Associates has been a disruptive force in the Food Service industry for 50 years. As its newest division, Clark National Accounts has been charged with further expanding the reach of Clark's products and services through the strategic application of technology and innovation. Clark National Accounts' rapidly expanding client portfolio includes a wide variety of nationally recognized brands, each with their own unique set of formidable challenges and exciting opportunities.
The Account Support Intern has the chance to make a significant impact at Clark National Accounts by supporting the customized distribution services that power our partnerships with major national brands. This role puts the intern at the center of our technology-driven workflow as they work closely with the Account Support team to dig into customer questions, research orders and products, and help craft clear and helpful communication that improves the customer experience.
Job Location
Hybrid: Some in-person work required.
30 Citation Lane, Lititz, PA 17543
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
- Assist Account Support Representatives with customer inquiries while maintaining a professional and empathetic tone
- Research order details, fulfillment issues, or product questions and help identify the root cause of customer concerns
- Learn to apply critical thinking and hospitality-centered problem-solving to create solutions that support long-term customer loyalty
- Support platform quality assurance by proactively reviewing the CNA marketplace for accuracy, consistency, and overall user experience
- Assist with account-specific tasks, including preparing or updating internal reference materials
- Take part in training sessions, system learning, quality feedback discussions, and team meetings to build communication and service capabilities
- Contribute observations or ideas that support process improvement and the continued development of CNA’s evolving platform
- Partner directly with Account Support Consultants (ASCs) to support some of the largest customer accounts in the industry
- Collaborate cross-functionally with various teams, such as Logistics, Platform, Tax, Accounts Receivable, and our distribution centers, to help research issues and support timely resolutions
Physical Requirements
- Work is performed while sitting/standing and interfacing with a personal computer.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires occasional bending, squatting, crawling, climbing, and reaching.
- Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
Qualifications
Experience
This role does not require previous experience. We seek candidates who Lead with Integrity, Drive Innovation, Take Ownership, and Pursue Excellence.
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
- Excellent written and verbal communication, with the ability to explain information clearly and professionally
- The ability to multitask and prioritize responsibilities in a fast-paced service environment
- Strong attention to detail and the ability to work with accuracy across multiple systems
- Curiosity and problem-solving skills to understand the root cause of customer or order issues
- The flexibility to work independently and also as part of a supportive and collaborative team
- A positive attitude and the ability to remain patient and empathetic when faced with challenges
- Initiative to ask questions, seek clarity, and look for opportunities that improve your own performance and the customer experience
- An ownership mentality, taking pride in accuracy, follow-through, and the quality of your work
An exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.
Job Posted: 02/23/2026