Job Summary
11400 Direct Sales has an immediate need for an Order Support Administrator. This position is responsible for working directly with our customers and sales team to provide efficient and accurate support. This position has growth potential.
In Direct Sales, we strive to meet the needs of government entity food service operations through advertised bids and partnerships with public agencies. If you like to work hard and have a desire to learn, you may be the right person for our team!
Job Location
Hybrid: Some in-person work required.
2551 Horseshoe Rd, Lancaster, PA 17601
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
Job Responsibilities:
• Ensure customers have complete, current order status
• Onboard new customers
• Investigate item delays
• Determine the fulfillment method of incoming orders
• Create and maintain customer records
• Collaborate with internal departments to process orders, research lead times and resolve issues
• Work with vendors, carriers and distribution centers to ensure order fulfillment
• Follow up and resolution of order and shipping errors
• Assist with time sensitive shipping order modification
• File and manage carrier damage claims
• Contact customers regarding all invoices past due
• Process credit card transactions as needed
• Respond to customer account inquiries
• Work with Account Managers to collect on invoices due
• Clear accounts of miscellaneous items
• Generate and send customer statements of account
• Reconcile customer accounts with unapplied payments and adjustments
• Monitor and report department metrics, including profitability
Physical Requirements
- Work is performed while sitting/standing and interfacing with a personal computer.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires occasional bending, squatting, crawling, climbing, and reaching.
- Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
Work Environment
This position requires a day shift, weekday schedule, in our Lancaster, PA office Tuesday through Thursday, remote Monday and Friday.
Qualifications
Experience
This role does not require previous experience.
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
Job Skills:
• Strong interpersonal skills
• Strong written and verbal communication skills
• Be driven and self-motivated with a desire to learn
• Ability to work independently as well as part of a team
• Ability to work accurately at a fast pace
A food service equipment contractor that fulfills thousands of orders for daily operating supplies, replacement equipment, and new product rollouts for hundreds of new kitchens per year.
Job Posted: 10/10/2025