Reverse Logistics Customer Representative

Location: Remote
Salary: Starting at $25 Per Hour
Employment Status: Full-Time

Job Summary

The Reverse Logistics Customer Representative will be responsible for all aspects of resolving and processing products returned to our Distribution Centers through the current and future returns portal. They will handle investigative responsibilities for unknown returns, along with facilitating communication between the customer and Operation contacts at all steps of the process in a timely and professional manner.

Job Location

Remote: Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

As a Reverse Logistics Customer Representative, you will:

Act as operations main POC (point of contact) for unknown returns
Contact customers via email to resolve unknown returns
Maintain credit queue(s) while successfully achieving ideal resolution timeframes
Issue customer credit via IR completion
Independently makes decisions on customer return resolution
Follow up with operations to ensure resolution accuracy and customer satisfaction
Manage relationships with all necessary teams, including but not limited to CS, SOS, Accounting, and Tax
Evaluate current returns processes and suggest any appropriate improvements to increase efficiency and better the customer experience

Physical Requirements

Work is performed while sitting/standing and interfacing with a personal computer.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires occasional bending, squatting, crawling, climbing, and reaching.
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

Past industry experience is helpful but not required for this role
Computer Literate

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Ambition to learn and grow
An internal drive to succeed
Ability to work independently as well as on a team
An entrepreneurial spirit
Critical thinking and problem-solving skills
Excellent verbal and written communication
Innovative and able to challenge the status quo
Utilize EQ and DiSC communication skills in a professional manner

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Remote Work Qualifications

Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Job Posted: 08/28/2025

Reverse Logistics Customer Representative