Job Summary

Reverse Logistics Customer Representative

WebstaurantStore
Lititz, PA Remote
Starting at $25 Per Hour
Full-Time
Legal residents of one of the following states:
AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY
W-2 candidates only, H-1B sponsorship not available
Responsibilities

As a Reverse Logistics Customer Representative, you will:

  •  Act as operations main POC (point of contact) for unknown returns
  • Contact customers via email to resolve unknown returns
  • Maintain credit queue(s) while successfully achieving ideal resolution timeframes
  • Issue customer credit via IR completion
  • Independently makes decisions on customer return resolution
  • Follow up with operations to ensure resolution accuracy and customer satisfaction
  • Manage relationships with all necessary teams, including but not limited to CS, SOS, Accounting, and Tax
  • Evaluate current returns processes and suggest any appropriate improvements to increase efficiency and better the customer experience
Join the Team
WebstaurantStore
Personal Information
Job Questions
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Job Application for Reverse Logistics Customer Representative

Reverse Logistics Customer Representative

Personal Information

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Are you a current or former employee of a Clark Associates Affiliated Company?Required
Are you legally authorized to work in the United States?Required
Will you now or will you in the future require employment visa sponsorship? (e.g., H1-B, O-1)Required