Job Summary
With a focus on hospitality and creative problem-solving, our Account Support Representatives deliver an exceptional customer experience to the chain restaurant operators and commercial/non-commercial businesses who order food service equipment and supplies from Clark National Accounts. They are charged with finding innovative solutions for customers by utilizing critical thinking, ensuring operational efficiency, making cost-effective decisions, and maintaining an emphasis on hospitality. If you share our enthusiasm for customers and thrive in a collaborative work environment, we'd love to discuss the Account Support Representative position with you!
Job Location
Hybrid: Some in-person work required.
30 Citation Lane, Lititz, PA 17543
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
- Effectively respond to and interact with customers via phone, email, and live chat.
- Provide prompt and accurate responses to customer queries, maintaining a professional and empathetic tone.
- Address customers' questions related to platform, order, and product issues in a timely manner, probing effectively to understand the root cause of the inquiry.
- Provide strategic solutions to turn potentially negative experiences into net positive results.
- Educate customers about our products, services, policies, and procedures.
- Proactively identify ways to improve our standards, procedures, and operational efficiencies.
- Monitor fulfillment issues and work with other internal divisions and external contacts to provide customers with timely order status updates.
- Maintain accurate and comprehensive records of customer interactions and resolutions on various platforms.
- Offer expertise and tailored support to specific clients, aiming to enhance loyalty and increase sales by serving as the Dedicated Specialist for key accounts.
- Develop and maintain account-specific resources to ensure peers have up-to-date information on assigned Dedicated Specialist accounts.
- Learn about the food service industry, the products we sell, and the unique needs of the clients we serve.
Physical Requirements
- Work is performed while sitting/standing and interfacing with a personal computer.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires occasional bending, squatting, crawling, climbing, and reaching.
- Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
Qualifications
Experience
This role does not require previous experience. We value relevant skills and experience, and alignment with our core values above all else.
We seek candidates who Lead with Integrity, Drive Innovation, Take Ownership, and Pursue Excellence.
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
- Excellent written and verbal communication skills
- Strong problem-solving abilities and a customer-centric attitude
- Empathy and active listening skills
- The ability to multitask and prioritize responsibilities in a fast-paced environment
- Adaptability to evolving processes and a willingness to embrace change
- A strong work ethic with a high level of internal motivation
- A hunger to learn and grow both professionally and personally
- The ability to work effectively both independently and within a team framework
- Strong time-management skills to succeed in a hybrid work environment
An exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.
Job Posted: 08/18/2025