Job Summary

Account Support Representative (Hybrid)

Clark National Accounts
Lititz, PA Remote
$54,000 to $55,000 Per Year
Entry Level
Full-Time
Legal residents of one of the following states:
AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY
W-2 candidates only, H-1B sponsorship not available
Responsibilities
  • Effectively respond to and interact with customers via phone, email, and live chat.
  • Provide prompt and accurate responses to customer queries, maintaining a professional and empathetic tone.
  • Address customers' questions related to platform, order, and product issues in a timely manner, probing effectively to understand the root cause of the inquiry.
  • Provide strategic solutions to turn potentially negative experiences into net positive results.
  • Educate customers about our products, services, policies, and procedures.
  • Proactively identify ways to improve our standards, procedures, and operational efficiencies.
  • Monitor fulfillment issues and work with other internal divisions and external contacts to provide customers with timely order status updates.
  • Maintain accurate and comprehensive records of customer interactions and resolutions on various platforms.
  • Offer expertise and tailored support to specific clients, aiming to enhance loyalty and increase sales by serving as the Dedicated Specialist for key accounts.
  • Develop and maintain account-specific resources to ensure peers have up-to-date information on assigned Dedicated Specialist accounts.
  • Learn about the food service industry, the products we sell, and the unique needs of the clients we serve.
Join the Team
Clark National Accounts
Personal Information
Job Questions
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Job Application for Account Support Representative (Hybrid)

Account Support Representative (Hybrid)

Personal Information

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Are you a current or former employee of a Clark Associates Affiliated Company?Required
Are you legally authorized to work in the United States?Required
Will you now or will you in the future require employment visa sponsorship? (e.g., H1-B, O-1)Required