Job Summary

Order Support Coordinator

11400
Lancaster, PA
$45,000 to $55,000 Per Year
Entry Level
Full-Time
W-2 candidates only, H-1B sponsorship not available
Responsibilities

An Order Support Coordinator adds value to the team by communicating directly & promptly with our customers, and by supporting other Sales and Project Management staff. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Regularly review and identify bid opportunities posted on bid portals
  • Respond to customer account inquiries via email and phone
  • Accurately prepare and submit bids by specified deadlines
  • Enter new orders into our project ordering system
  • Obtain quotes from installers, representatives, and manufacturers through email & phone communication
  • Ensure customers have complete & current order status
  • Onboard new customers
  • Investigate item delays and other order issues
  • Create and maintain customer records
  • Collaborate with internal departments to process orders, research lead times, and resolve issues
  • Work with vendors, carriers, and distribution centers to ensure order fulfillment
  • Follow up on the resolution of order and shipping errors
  • Assist with time sensitive shipping order modifications
  • Process credit card transactions as needed
  • Build familiarity with federal contracting regulations and guidelines
  • Undertake special projects and assignments as needed
  • Attend trainings, industry shows, and trade shows as directed
Join the Team
11400
Personal Information
Job Questions
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Job Application for Order Support Coordinator

Order Support Coordinator

Personal Information

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Are you a current or former employee of a Clark Associates Affiliated Company?Required
Are you legally authorized to work in the United States?Required
Will you now or will you in the future require employment visa sponsorship? (e.g., H1-B, O-1)Required