IT Support Technician I

Location: Tampa, FL Remote
Salary: Starting at $26.50 Per Hour
Experience: Junior Level, Mid Level, Entry Level
Employment Status: Full-Time

Job Summary

WebstaurantStore, a division of Clark Associates, is seeking motivated entry-level IT professionals to join our team in Tampa, FL. As an IT Support Technician, you’ll gain hands-on experience in a fast-paced environment, working alongside seasoned IT experts. In this role, you’ll provide technical support to employees across the company, troubleshooting hardware, software, and network issues to keep operations running smoothly.

Applicants must be able to commute to our Tampa, FL office. A hybrid in-office/work from home schedule is available after an initial training period.

Job Location

Hybrid: Some in-person work required.
10010 North Dale Mabry Highway, Suite 100, Tampa, FL 33618

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

Provide technical support to end-users via phone, email, and in-person.
Assist in troubleshooting and resolving hardware, software, and network issues.
Create and manage user accounts and permissions.
Assist with the setup and deployment of new equipment.
Document and track support requests and resolutions.
Participate in IT projects and contribute to their successful completion.
Maintain a high level of customer service and professionalism.

Physical Requirements

Work is performed while sitting/standing and interfacing with a personal computer.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires occasional bending, squatting, crawling, climbing, and reaching.
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

No prior experience required; relevant experience is a plus.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Basic understanding of computer hardware, software, and networking concepts.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Eagerness to learn and adapt to new technologies.
Exceptional attention to detail and accuracy.

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Remote Work Qualifications

Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Job Posted: 11/18/2025

IT Support Technician I