Job Summary
Join one of Pennsylvania’s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in both Spanish and English communication and have a strong commitment in providing hospitality to join our growing company as Customer Solutions Specialists. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.
Job Location
Hybrid: Some in-person work required.
2209 Old Philadelphia Pike, Lancaster, PA 17602
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
As a Bilingual Customer Service Representative, you will:
- Communicate with Spanish and English speaking customers through phone, email and chat about their order status and available products
- Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
- Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish
- Ensure that customers always have the most complete and up-to-date information about the status of their orders
- Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
- Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
- Be willing to remain flexible and adapt to change as we continue to grow as a company
- Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
- Learn about the foodservice industry and the products that we sell
- Guide customers through the website, while providing online shopping assistance and product help
Physical Requirements
- Work is performed while sitting/standing and interfacing with a personal computer.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires occasional bending, squatting, crawling, climbing, and reaching.
- Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
Qualifications
Experience
- A college degree preferred or relevant experience
Education
- This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
We are looking for driven, motivated candidates who:
- Show passion for helping people sustain and grow their restaurant business
- Demonstrate the ability to learn and problem solve while handling multiple priorities
- Can work well independently or as part of a cohesive team
- Have a strong work ethic
- Provide excellent communication
- Bring ambition to excel at one of PA's fastest-growing companies
- Ability to work a hybrid schedule with at minimum two office days per week at our corporate campus.
Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.
Job Posted: 06/30/2025