Job Summary
The Online Order Fulfillment Specialist with The Restaurant Store is responsible for assisting the Online Order Fulfillment Manager with various aspects of customer order process for a retail branch location. The Online Order Fulfillment Specialist will achieve a variety of operational goals through effective order entry, management and fulfillment strategies that align with the goals of our sales, purchasing, and inventory teams.
Job Location
1620 Whitehead Court, Gwynn Oak, MD 21207
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage all customer orders by reviewing and analyzing the Open Order Report and communicating with customers as needed to ensure completion and satisfaction
- Support the growth and utilization of TRS.com within market reach of the branch location
- Assist customers with utilizing all aspects of TRS.com ordering
- Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers
- Maintain accountability with Inventory Department for accurate inventory levels
- Maintain accountability with Sales Department for accurate and timely communication with customers
- Maintain the overall cleanliness of the store
Physical Requirements
- Work is performed while standing and/or walking, up to and including 9 hours/day.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires regular bending, squatting, crawling, climbing, and reaching.
- Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.
Qualifications
Experience
- Minimum of 1 year of relevant experience in retail and/or supply chain management
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
- Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
- Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.
Job Posted: 06/09/2025