Job Summary
As Manager of Product Safety, you will lead how Clark identifies, investigates, and reduces safety hazards in products sourced through our global supply chain. You will drive investigations and corrective actions with suppliers and make sure products meet internal and external standards. You will also lead and develop the product compliance team that manages energy efficiency regulations and third-party certifications (UL, ETL, NSF, CSA), integrating safety and regulatory work into one program.
Job Location
Hybrid: Some in-person work required.
2257 Old Philadelphia pike, Lancaster, PA 17602
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
- Define and drive the product safety strategy across key categories, including powered equipment, refrigeration, cooking and heating equipment, cutting tools, furniture, and storage and transport. Serve as the safety engineering expert from design through post-market.
- Lead and develop the product compliance team (energy efficiency regulations and UL, ETL, NSF, and CSA certifications) and integrate its work with safety.
- Perform hazard analyses and risk assessments for new and existing products, identifying opportunities to work with suppliers on design and warning improvements, process changes, or new technologies that enhance product safety.
- Collaborate with supplier engineering teams to integrate safety features and mitigation methods into product architecture.
- Collaborate with cross-functional teams, such as legal, sourcing, quality, and merchant teams, to evaluate and qualify new suppliers based on technical capability, safety history, and compliance.
- Track and analyze product safety metrics to identify emerging safety trends. Metrics include rates of reported product issues in the field, production non-conformances, customer complaints, star ratings, warranty repairs, and product claims.
- Lead intake, triage, investigation, and root-cause analysis of safety complaints, injuries, and property damage claims. Serve as the primary point of contact for escalated safety concerns across the organization.
- Oversee internal and external safety testing protocols for electrical, mechanical, and chemical risks.
- Create and maintain technical safety documentation, including product safety reviews, incident tracking, and internal product safety audits.
- Coordinate with cross-functional teams to manage field actions, such as quarantine or product recall, when necessary.
- Train the organization on product safety best practices and ensure learnings are captured for future use.
Physical Requirements
- Work is performed while sitting/standing and interfacing with a personal computer.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires occasional bending, squatting, crawling, climbing, and reaching.
- Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
Qualifications
Experience
- A minimum of eight (8) years of product safety, safety engineering, or product risk experience, including 3+ years leading a product safety function.
- Hands-on experience investigating and mitigating hazards in durable goods, appliances, furniture, or similar product lines. Foodservice or commercial equipment experience is helpful but not required.
- Experience in a high-volume retail, e-commerce, or distribution environment with private label or direct-sourced products is strongly preferred.
- Experience working with overseas suppliers and third-party test labs in a global supply chain.
- Experience collaborating with cross-functional teams.
- Preferred: ASQ (CQE or CRE), CSP, or Six Sigma Black Belt certifications.
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
- Working command of FMEA, fault tree analysis, risk matrices, and statistics.
- Experience with product safety standards and bodies such as UL, ETL, CSA, TÜV, NSF, ISO, and CPSC.
- Experience designing and implementing Supplier Corrective Action Plans and executing recalls.
- Strong analytical and problem-solving skills.
- Ability to explain technical issues simply, in writing and in person.
- Ability to manage competing priorities, adapt as the business changes, and handle hard conversations with diplomacy.
- Customer service-oriented attitude with a demonstrated desire to exceed expectations.
A rapidly growing, multi-divisional company headquartered in Lancaster, Pennsylvania with services supporting all of Clark’s distribution methods in the food service industry.
Job Posted: 11/04/2026