Employee Support (ES) Generalist

The ES Generalist provides front-line, on-site support within a fast-paced distribution center, executing core ES processes and ensuring consistent, accurate operations across all shifts. The ES Generalist maintains a strong floor presence, supports onboarding documentation and new hire check-ins, provides basic benefits and leave support (e.g., open enrollment assistance, leave intake), and assists with routine employee relations matters. This role reports to the ESBP and works closely with operations leaders to maintain a positive, compliant work environment.

Job Location

19 Mitchell Dr, Bloomsburg, PA 17815

We only accept W-2 candidates, H-1B sponsorship is not available.

Employee Support & Engagement 

• Maintain a consistent floor presence to answer employee questions and provide first-line ES support. 
• Execute routine HR tasks including onboarding check-ins, badge distribution, communication postings, and employee assistance. 
• Build relationships across departments and shifts to understand employee needs and communicate observations and trends to the ESBP. 
• Support engagement activities by coordinating logistics, distributing materials, and tracking participation. 

Employee Relations & Policy Guidance 

• Provide managers with basic support on policy interpretation, documentation requirements, and ES procedures. 
• Support ESBP-led investigations by organizing documentation and maintaining accurate records. 
• Monitor attendance trends and assist supervisors with return-to-work conversations and corrective action documentation. 
• Ensure consistent application of company policies and escalate complex issues to the ESBP. 

ES Operations & Compliance 

• Maintain accurate employee files, HRIS updates, and required documentation. 
• Execute compliance tasks including I-9 audits, documentation collection, and required postings. 
• Track ES metrics such as turnover, onboarding completion, training compliance, and engagement activities. 

Benefits & Leave Support 

• Provide basic benefits support, including open enrollment assistance and employee questions, routing complex matters to the Benefits & Compensation team. 
• Support leave intake and coordinate leave-related information with centralized Leave Administration team. 

Employee Onboarding Support 

• Partner with Recruiting and Training & Development to ensure smooth pre-employment and day-one processes. 
• Conduct or support new hire orientation sessions and ensure all onboarding paperwork is completed accurately. 
• Support hiring surges as needed. 

Training Support 

• Track completion of ES-related trainings and onboarding milestones. 
• Provide basic support to new managers on ES processes, documentation expectations, and system navigation 

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This role supports a distribution center environment and may work in an office setting within the facility, on the warehouse floor, and/or occasionally telecommute from home. While performing the duties of this job, the employee may be exposed to moving mechanical equipment, forklifts and other powered industrial vehicles, and frequent walking throughout active operational areas. Work in the distribution center may involve exposure to varying temperatures, humidity, dust, and standard warehouse fumes. The noise level in the work environment ranges from moderate to loud depending on the area of the facility. Employee traffic through the work area is frequent and consistent with a high-volume operational setting. 

Experience

Education

Desired Traits & Skills