Job Summary
The Employee Services (ES) Program & Policy Specialist is responsible for the design, structure, and continuous improvement of ES policies, programs, and processes. This role ensures policies and programs are well-structured, compliant, scalable, and effectively support consistent decision-making across the organization.
This position owns the development, management, and lifecycle of ES policies and programs, including the employee handbook, workplace policies, and standard operating procedures (SOPs). The role establishes standards for policy creation, structure and oversight, and ongoing maintenance, ensuring clarity, usability, and alignment with business operations.
The ES Program & Policy Specialist is accountable for ensuring all ES policies and programs comply with applicable federal, state, and local employment laws. This role proactively monitors regulatory changes, assesses impact, and drives updates to policies, programs, and supporting resources.
Working closely with ES leadership, Legal, company leadership, and ES teams, this role translates complex requirements into practical, operationally sound programs and guidance that can be consistently applied across the organization.
Training and communication are supporting components of this role, ensuring policies and programs are clearly understood and effectively implemented.
Job Location
Remote: Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
- Own and manage all Employee Services (ES) policies, programs, and employee-facing resources, including the employee handbook, company-wide and business-line workplace policies, and standard operating procedures (SOPs)
- Ensure ES policies, programs, and documentation comply with applicable federal, state, and local employment laws; monitor regulatory changes and drive updates as needed
- Establish and maintain standards for policy and SOP development, review, approval, version control, and retention, ensuring strong structure and oversight
- Identify gaps, risks, and inconsistencies in policies and programs and lead improvements to enhance clarity, effectiveness, and operational alignment
- Evaluate policy and program effectiveness and implement updates based on feedback, trends, and business needs
- Maintain ES policy and program content across the intranet, HRIS, and related resource platforms, ensuring accuracy and accessibility
- Partner with ES leadership, Legal, company leadership, and ES teams to interpret requirements and translate them into clear, practical, and scalable guidance
- Provide policy interpretation and ensure consistent application across teams, supporting sound and aligned decision-making
- Equip ES teams and people leaders with the tools, documentation, and resources needed to apply policies and programs effectively
- Lead communication strategies for new or updated ES policies, programs, and processes to drive awareness and adoption
- Design and deliver training and supporting materials related to ES policies, programs, and processes as needed
- Facilitate training sessions to reinforce understanding and support implementation during key rollouts or updates
Physical Requirements
- Work is performed while sitting/standing and interfacing with a personal computer.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires occasional bending, squatting, crawling, climbing, and reaching.
- Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
Qualifications
Experience
- This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
- Minimum of 5 years of progressive experience in Employee Services, Human Resources, employee relations, compliance, or a related field
- Demonstrated experience writing, maintaining, and applying employment policies, employee handbooks, and workplace procedures
- Experience interpreting and applying federal, state, and local employment laws in a multi-site or multi-state environment
- Experience developing and maintaining standard operating procedures (SOPs) and structured process documentation
- Experience designing and delivering training programs, including facilitation for leaders or ES professionals
- Experience supporting or partnering with regional or field-based ES/HR teams
- Experience collaborating with Legal and business leaders on policy interpretation and risk considerations
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
- Strong working knowledge of employment law fundamentals and their practical application to workplace policies and programs
- Exceptional policy and technical writing skills, with the ability to produce clear, usable, and well-structured documentation
- Ability to translate complex legal or regulatory requirements into clear, practical, and actionable guidance for leaders and ES teams
- Strong judgment and decision-making skills, particularly in ambiguous, sensitive, or complex policy situations
- Ability to provide consistent, balanced, and well-reasoned policy interpretation and guidance
- Strong interpersonal skills and credibility with leaders and ES professionals at all levels
- Ability to influence, partner, and drive alignment without formal authority
- Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines while maintaining quality
- Ability to identify trends, risks, or recurring issues and proactively adjust policies, programs, or guidance
- Strong analytical and problem-solving skills
- Ability to support effective communication and implementation of policies and programs across diverse teams
- Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Service-oriented mindset focused on helping leaders and teams make confident, informed decisions
A rapidly growing, multi-divisional company headquartered in Lancaster, Pennsylvania with services supporting all of Clark’s distribution methods in the food service industry.
Job Posted: 05/04/2026