Job Summary

Payments Specialist

Lititz, PA Remote

Full-Time

Legal residents of one of the following states:
AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY

W-2 candidates only, H-1B sponsorship not available

Responsibilities

Assist with the launch and ongoing operations of critical programs and initiatives while identifying and implementing operational improvements
Identify opportunities or issues with new and existing payment features and their processes
Collaborate with appropriate teams across the WebstaurantStore, leveraging the perspective and strengths of others while seeking to add value. This includes, but is not limited to, Accounting, Treasury, Customer Solutions, Risk, etc. The goal of this is to ensure efficient and streamlined processes and features for customers.
Help develop tracking and reporting systems to measure, analyze, manage, and communicate operations performance and trends
Communicates clearly, empathetically, and confidentially with customers, 3rd party services, and internal departments
Accurately and efficiently reviews customer credits and communications to ensure customers are receiving refunds promptly
Clearly communicates the business perspective on software needs with development when necessary
Evaluate current processes and suggest appropriate improvements to increase efficiency, effectiveness, and customer experience
Utilize all tools and resources to ensure the accuracy of the payments process and rectify any inaccuracies or errors discovered

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Payments Specialist

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Payments Specialist

Lititz, PA Remote

Full-Time

W-2 candidates only, H-1B sponsorship not available

Responsibilities

Assist with the launch and ongoing operations of critical programs and initiatives while identifying and implementing operational improvements
Identify opportunities or issues with new and existing payment features and their processes
Collaborate with appropriate teams across the WebstaurantStore, leveraging the perspective and strengths of others while seeking to add value. This includes, but is not limited to, Accounting, Treasury, Customer Solutions, Risk, etc. The goal of this is to ensure efficient and streamlined processes and features for customers.
Help develop tracking and reporting systems to measure, analyze, manage, and communicate operations performance and trends
Communicates clearly, empathetically, and confidentially with customers, 3rd party services, and internal departments
Accurately and efficiently reviews customer credits and communications to ensure customers are receiving refunds promptly
Clearly communicates the business perspective on software needs with development when necessary
Evaluate current processes and suggest appropriate improvements to increase efficiency, effectiveness, and customer experience
Utilize all tools and resources to ensure the accuracy of the payments process and rectify any inaccuracies or errors discovered

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