Job Summary

Customer Solutions Specialist - Hybrid

WebstaurantStore
Lititz, PA Remote
$25.70 Per Hour
Entry Level
Full-Time
Legal residents of one of the following states:
AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY
W-2 candidates only, H-1B sponsorship not available
Responsibilities

A typical day in Customer Solutions looks like: 

  • Communicating with empathy and confidence through phone, live chat and email in a fast-paced remote environment even during challenging situations
  • Investigating complex customer situations by connecting information across multiple systems, order history, previous interactions and resources to understand the full picture before determining the best path forward 
  • Using sound judgment to make decisions about credits, refunds, replacements, reshipments, returns, and other customer resolutions while balancing customer experience, company guidelines, and business impacts 
  • Solving problems where the answer isn’t always obvious. You’ll navigate situations that require critical thinking, curiosity, and creativity rather than relying on scripts or standard procedures 
  • Partnering with internal teams when solving the issue requires additional information, expertise, or coordination 
  • Continuous learning through regular feedback, coaching and collaboration opportunities 
  • Adapting to our efforts to continuously improve our systems, the customer experience, and department workflows 
  • Connecting with teammates throughout each day via chat or video call
  • Maintaining awareness of success throughout a variety of metrics focused on customer experience, quality, and culture. 


Why Customer Solutions? 

You will be supported from Day 1. You’ll start with a 60-day onboarding program designed to help you learn our systems, products, customers, and approach to problem-solving. From there, you will continue building skills through hands-on experience, quality feedback, leader support, and collaboration with teammates. 

As you grow your skills and expertise in Customer Solutions, you may have opportunities to expand your responsibilities, contribute beyond your day-to-day work, and prepare for future roles across WebstaurantStore and Clark Associates. We look for people who are curious, coachable, collaborative, and motivated to keep learning and improve the experience for customers and teammates.  

Join the Team
WebstaurantStore
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Job Application for Customer Solutions Specialist - Hybrid

Customer Solutions Specialist - Hybrid

Personal Information

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Are you a current or former employee of a Clark Associates Affiliated Company?Required
Are you legally authorized to work in the United States?Required
Will you now or will you in the future require employment visa sponsorship? (e.g., H1-B, O-1)Required