Job Summary

Chargeback Specialist

WebstaurantStore
Lititz, PA Remote
Starting at $56,100 Per Year
Full-Time
Legal residents of one of the following states:
AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY
W-2 candidates only, H-1B sponsorship not available
Responsibilities
  • Manage and investigate chargeback disputes initiated by customers or issuing banks
  • Analyze and evaluate customer transactions and corresponding documentation to determine the validity of chargebacks
  • Communicate with customers and issuing banks to gather additional information, provide documentation, and negotiate resolutions
  • Collaborate with our payments team to ensure that chargebacks are accurately processed and recorded in our accounting system
  • Work cooperatively with other Risk Specialists to recognize trends and update system accordingly
  • Monitor chargeback trends and provide insights and recommendations to reduce the frequency and impact of chargebacks
  • Maintain accurate and up-to-date records of chargeback activity and related documentation
  • Keep up to date with chargeback regulations and industry best practices
  • Communicates and follows through with customers when recollection from chargeback is required
  • Provide exceptional customer service to both internal and external stakeholders
Join the Team
WebstaurantStore
Personal Information
Job Questions
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Job Application for Chargeback Specialist

Chargeback Specialist

Personal Information

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Are you a current or former employee of a Clark Associates Affiliated Company?Required
Are you legally authorized to work in the United States?Required
Will you now or will you in the future require employment visa sponsorship? (e.g., H1-B, O-1)Required