Job Summary

Quality Assurance Manager

WebstaurantStore
Lebanon, TN
Full-Time
W-2 candidates only, H-1B sponsorship not available
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

 

TRAVEL REQUIREMENTS

May require occasional travel to other facilities within the region.

 

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Operational

  • Manage the day-to-day operations within the Quality Assurance department spanning multiple shifts, including evenings and weekends. Ensure that the team is consistently focused on achieving a high degree of quality, efficiency, and accuracy to satisfy our customer base.
  • Train, coach, develop, and hold accountable employees to achieve accuracy and quality standards and satisfy the needs of the distribution center.
  • Monitor daily, weekly, and monthly metrics for the department; identify and resolve operating issues as needed.
  • Provide clear and frequent communication to all teams regarding company policies and procedures.
  • Lead weekly and monthly meetings to share information including metric reviews, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
  • Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.


People  

  • Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy. 
  • Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.   
  • Promptly complete all admin duties relating to employee management to the expected standard.


Leadership

  • Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
  • Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
  • Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
  • Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers and employees accountable to expectations.
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WebstaurantStore
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Quality Assurance Manager

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Are you a current or former employee of a Clark Associates Affiliated Company?Required
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Will you now or will you in the future require employment visa sponsorship? (e.g., H1-B, O-1)Required