Job Summary

Inbound Operations Manager

Lebanon, TN

Full-Time

W-2 candidates only, H-1B sponsorship not available

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

Oversee the entire Inbound operations of an e-commerce distribution center spanning multiple teams and shifts, including evenings and weekends. This role is a senior leader in the distribution center and supervises other managers.
Flex work schedule accordingly to ensure that attention is provided to all shifts, meeting regularly with front-line leadership (shift managers, assistant managers, team leads, etc.) to provide direction, training, and accountability.
Utilizing front-line leadership, oversee the day-to-day operations within the receiving and Inventory Control departments, including all operational tasks within those departments.
Act as a spokesperson for the department and facility, working with the Distribution General Manager and department leaders to achieve performance metrics and other initiatives/goals.
Handle all employee concerns quickly and professionally, addressing trends in performance and employee relations to maintain a positive culture.
Train, coach, develop and hold accountable up to 12 members of leadership that oversee their respective shifts, in order to achieve operational metrics and satisfy the needs of the distribution center.
Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
Provide clear and frequent communication to all teams regarding company policies and procedures.
Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.

People

Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
Promptly complete all admin duties relating to employee management to the expected standard.

Leadership

Delegate and deputize tasks and projects to build the operational skill of all front-line leadership, generating a culture of growth, opportunity and ownership.
Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
Hold front-line managers accountable for results, consistently assessing their soft and hard skills and creating a culture of growth and development.
Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
Serve as a leader not only for the assigned departments, but for the entire distribution center, holding peers, managers and employees accountable to expectations.

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Inbound Operations Manager

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Inbound Operations Manager

Lebanon, TN

Full-Time

W-2 candidates only, H-1B sponsorship not available

Work Environment

Responsibilities

Operational

Oversee the entire Inbound operations of an e-commerce distribution center spanning multiple teams and shifts, including evenings and weekends. This role is a senior leader in the distribution center and supervises other managers.
Flex work schedule accordingly to ensure that attention is provided to all shifts, meeting regularly with front-line leadership (shift managers, assistant managers, team leads, etc.) to provide direction, training, and accountability.
Utilizing front-line leadership, oversee the day-to-day operations within the receiving and Inventory Control departments, including all operational tasks within those departments.
Act as a spokesperson for the department and facility, working with the Distribution General Manager and department leaders to achieve performance metrics and other initiatives/goals.
Handle all employee concerns quickly and professionally, addressing trends in performance and employee relations to maintain a positive culture.
Train, coach, develop and hold accountable up to 12 members of leadership that oversee their respective shifts, in order to achieve operational metrics and satisfy the needs of the distribution center.
Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
Provide clear and frequent communication to all teams regarding company policies and procedures.
Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.

People

Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
Promptly complete all admin duties relating to employee management to the expected standard.

Leadership

Delegate and deputize tasks and projects to build the operational skill of all front-line leadership, generating a culture of growth, opportunity and ownership.
Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
Hold front-line managers accountable for results, consistently assessing their soft and hard skills and creating a culture of growth and development.
Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
Serve as a leader not only for the assigned departments, but for the entire distribution center, holding peers, managers and employees accountable to expectations.

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