Job Summary

Account Coordinator - Commercial / Non-Commercial

Clark National Accounts
Lititz, PA Remote
$55,000 to $60,000 Per Year
Full-Time
Legal residents of one of the following states:
AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY
W-2 candidates only, H-1B sponsorship not available
Responsibilities
  • Partner Communication – regularly working with operators within companies to understand needs, provide updates on orders/projects and address concerns as a consultative thought partner. Own portions of partner-facing meetings and presentations as assigned by senior team members, representing CNA with professional communication and behavior.
  • Account Management – maintains customer relationships & tracks information, while working diligently with senior/account managers to assist with business growth plans
  • Internal Collaboration – coordinates tasks with internal teams, primarily account support & logistics support, to aide in resolving problems or suggesting process improvements
  • Issue Resolution – identifies and resolves order & item issues in a timely manner, delegating to relevant teams as need
  • Assists in project execution for equipment needs, collaborates on staged order projects, and assists with quoting opportunities as needed from partner inquiries using strategic pricing strategy to capture higher win rates and maintain profitability
  • Coordinates sample packages to customers as part of the business plan to expand category grow and/or cost-saving alternatives
  • Escalates high-level issues to senior/account managers and/or management as needed
  • Identifies areas for improvement in customer experience and platform enhancements
  • CRM Documentation – ensures thorough, timely entry of all leads, opportunities, tasks, and account updates within 24-48 hours and reviews accuracy weekly
Join the Team
Clark National Accounts
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Account Coordinator - Commercial / Non-Commercial

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Are you a current or former employee of a Clark Associates Affiliated Company?Required
Are you legally authorized to work in the United States?Required
Will you now or will you in the future require employment visa sponsorship? (e.g., H1-B, O-1)Required