Job Summary

Director of Project Services

Clark National Accounts
Lititz, PA Remote
$150,000 to $200,000 Per Year
Senior Level
Full-Time
Legal residents of one of the following states:
AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY
W-2 candidates only, H-1B sponsorship not available
Responsibilities

Strategic Leadership & Business Growth 

  • Maintain, enhance, and scale CNA's Project Services business model to support the company's continued growth objectives  
  • Develop and execute strategic initiatives that drive revenue growth, profitability, operational efficiency, and customer satisfaction 
  • Identify, develop, and launch new service offerings based on evolving customer needs, industry trends, and business opportunities to disrupt an incumbent industry that has become disconnected from the customer  
  • Build scalable processes, systems, and organizational structures capable of supporting growth from a mid-sized operation to a large, multifunctional team 
  • Champion a culture of continuous improvement, innovation, and accountability throughout the organization 


Customer & Industry Leadership 

  • Serve as a strategic advisor to customers and internal stakeholders regarding new location development initiatives, project execution strategies, operational readiness, equipment implementation, installation support, and related services 
  • Maintain a customer-first mindset while balancing the long-term interests of the business 
  • Leverage the operator perspective, industry knowledge, and experience to develop solutions that create measurable value for customers 
  • Anticipate customer needs and market trends, proactively adapting service offerings and operating models to earn credibility and lead the industry 


Solutions Services Leadership 

  • Lead and support the Solutions Executive function as the primary prospect-facing introduction to Project Services, ensuring the team establishes credibility as an industry newcomer, builds trust, and effectively communicates the value of CNA's project capabilities and service offerings  
  • Partner closely with Business Development to identify root business needs and craft solutions that deliver the greatest long-term value rather than simply fulfilling stated requests 
  • Ensure Solutions Executives possess the resources, training, and strategic direction necessary to effectively support customer growth initiatives 


Organizational Partnership & Cross-Functional Leadership 

  • Build strong cross-functional relationships and serve as a collaborative leader who aligns stakeholders around shared business objectives, facilitates productive discussions, and resolves organizational barriers to improve customer outcomes and overall business performance  
  • Partner with leaders across the organization to enhance processes, strengthen communication, drive operational efficiency, and influence strategic decision-making through data-driven insights, sound business judgment, and thoughtful leadership  


Talent Development & Team Leadership 

  • Support management team in investing in the development of young professionals through mentorship, advocacy, leadership development, and career progression opportunities. Grow the next generation of future leaders 
  • Foster a culture that inspires innovation, collaboration, ownership, professional growth, and encourages challenging the status quo 
  • Empower team members to make informed decisions while providing the guidance and support necessary for success  
  • Build leadership capabilities throughout the organization by focusing on business acumen, communication skills, strategic thinking, and operational excellence  


Operational Excellence 

  • Protects and strengthens the high standard of excellence within the Project Services team while scaling to support the growing business  
  • Analyze operational and financial performance data to identify opportunities, mitigate risks, and improve customer outcomes  
  • Ensure project services operations remain scalable, efficient, consistent, and aligned with organizational goals  
  • Support the resolution of complex customer, project, and operational issues with urgency, professionalism, and sound judgment  
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Clark National Accounts
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Director of Project Services

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Are you a current or former employee of a Clark Associates Affiliated Company?Required
Are you legally authorized to work in the United States?Required
Will you now or will you in the future require employment visa sponsorship? (e.g., H1-B, O-1)Required