Job Summary

Food Service Equipment Technical Specialist (Remote)

WebstaurantStore
Lititz, PA Remote
$62,500 to $70,000 Per Year
Mid Level
Full-Time
Legal residents of one of the following states:
AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY
W-2 candidates only, H-1B sponsorship not available
Responsibilities
  • Provide advanced customer service and troubleshooting assistance with field service technicians via phone and email
  • Utilize equipment service manuals, wiring diagrams, and personal experience to help diagnose and repair equipment of over 1,000 different SKUs from both hot and cold-side
  • Handle call volume of ~150 per week
  • Support service coordinators with equipment-related questions
  • Recommend manufacturing changes based on equipment failure trends
  • Document and make recommendations for changes that may need to be made on content that has been created for all end-users of Clark Associates’ privately labeled equipment: Technical Service Manuals, Customer User Guides, and Service FAQs and common troubleshooting issues by equipment type
Join the Team
WebstaurantStore
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Job Application for Food Service Equipment Technical Specialist (Remote)

Food Service Equipment Technical Specialist (Remote)

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City
Search for address or enter ZIP Code to fill in State and City.
Are you a current or former employee of a Clark Associates Affiliated Company?Required
Are you legally authorized to work in the United States?Required
Will you now or will you in the future require employment visa sponsorship? (e.g., H1-B, O-1)Required