Job Summary

Vendor Specialist

WebstaurantStore
Lititz, PA Remote
Starting at $56,000 Per Year
Entry Level
Full-Time
Legal residents of one of the following states:
AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY
W-2 candidates only, H-1B sponsorship not available
Responsibilities

Vendor Management

  • Build, manage, and leverage relationships with Vendors and Procurement to improve the drop ship customer experience 
  • Serve as an expert point of contact on assigned vendors 
  • Evaluate Vendor performance using Vendor Specialist Metrics and other reports to propose and act on solutions 
  • Assist in the vendor onboarding process and educate vendors on Drop Shipment's processes & expectations


Customer Support

  • Collaborate with others in Order Optimization and internal departments to ensure effective processing of orders 
  • Follow up daily on open purchase orders to ensure that customers have up to date information on their drop shipped orders
  • Communicate issues and provide solutions to customers on their drop shipped orders
  • Address incoming emails by troubleshooting issues, resolving customer pain points, and improving vendor performance


Continuous Improvement

  • Propose additional reporting needs to enhance the customer experience, vendor performance, and individual performance 
  • Identify opportunities to reduce the need for incoming and outgoing emails 
  • Evaluate current processes and suggest any appropriate improvements to increase process efficiency and improve the customer experience 
Join the Team
WebstaurantStore
Personal Information
Job Questions
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Job Application for Vendor Specialist

Vendor Specialist

Personal Information

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City
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Are you a current or former employee of a Clark Associates Affiliated Company?Required
Are you legally authorized to work in the United States?Required
Will you now or will you in the future require employment visa sponsorship? (e.g., H1-B, O-1)Required