Job Summary

Customer Solutions Specialist 11:30 AM – 8 PM EST

WebstaurantStore
Lititz, PA Remote
Starting at $25.70 Per Hour
Entry Level
Full-Time
Legal residents of one of the following states:
AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY
W-2 candidates only, H-1B sponsorship not available
Responsibilities
  • Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model 
  • Ensure that customers always have the most complete and up-to-date information about the status of their orders 
  • Switch tasks as needed based on the current needs of the department 
  • Partner with other departments within and outside of Customer Solutions to support both the customer and the company 
  • Approach escalated customer situations with care and tact utilizing de-escalation techniques to maintain the relationship and drive towards a resolution 
  • Receive regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine tune skills and abilities 
  • Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company   
  • Be flexible and adapt to change as we continue to grow as a company 
  • Regularly connect via video for one-on-one meetings as well as team meetings 
  • Continue to invest in your own learning and training to enhance your abilities in the role 
  • Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales   
Join the Team
WebstaurantStore
Personal Information
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Customer Solutions Specialist 11:30 AM – 8 PM EST

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Are you a current or former employee of a Clark Associates Affiliated Company?Required
Are you legally authorized to work in the United States?Required
Will you now or will you in the future require employment visa sponsorship? (e.g., H1-B, O-1)Required