Job Summary

Customer Solutions Representative - Hybrid

The Restaurant Store
Lancaster, PA Remote
Full-Time
Legal residents of one of the following states:
AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY
W-2 candidates only, H-1B sponsorship not available
Responsibilities

As a Customer Solutions Representative, you will:

  • Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
  • Listen to and analyze customers' issues, investigate problems, and provide strategic solutions
  • Ensure that customers always have the most complete and up-to-date information about the status of their orders
  • Communicate product or service issues as they arise within the Customer Service department, as well as with any additional relevant departments
  • Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company
  • Be willing to remain flexible and adapt to change as we continue to grow as a company
  • Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
  • Learn about the foodservice industry and the products that we sell
  • Communicate with customers through phone, email, and chat about their order status and available products
  • Guide customers through the website while providing online shopping assistance and product help
Join the Team
The Restaurant Store
Personal Information
Job Questions
Step 1 of 2

Job Application for Customer Solutions Representative - Hybrid

Customer Solutions Representative - Hybrid

Personal Information

Message and data rates may apply. Message frequency varies.
State
City
Search for address or enter ZIP Code to fill in State and City.
Are you a current or former employee of a Clark Associates Affiliated Company?Required
Are you legally authorized to work in the United States?Required
Will you now or will you in the future require employment visa sponsorship? (e.g., H1-B, O-1)Required